A smoother stay, from arrival to checkout.
We’re a small family-run chalet business, not a hotel or large accommodation company. Our service is personal and practical: clear arrival help, honest local recommendations and support when something at the chalet needs attention.
Start your stay prepared.
A little planning makes Hakuba much easier. We will give you the information you need without overwhelming you with pages of instructions.
Arrival and bag storage
Standard check-in is 4:00pm at Sugoi Chalet and 3:00pm at Chalet Luna. Early check-in may be possible, depending on whether cleaning has been completed. Luggage can be stored in the chalet’s dry room while you wait.
We’ll message you if the chalet is ready ahead of the standard check-in time.
Places we genuinely recommend
We can point you towards restaurants, coffee spots, ski hire, ski schools and local activities that suit your group.
Suggestions from Hakuba locals
Questions before the trip
If you are unsure about chalet facilities, parking, luggage or what to bring for the season, send us a message before travelling and we will give you a straightforward answer.
Simple answers before you travel
Checkout and drop-off
Standard checkout is 10:00am. Late checkout may not be available during winter when new guests are arriving the same day.
Winter guests can arrange a complimentary drop-off to Hakuba Station or Happo Bus Terminal.
Winter arrivals, we’ll meet you in Hakuba.
Complimentary pickup is available during winter only. Both chalets are a short drive from Hakuba’s main arrival points.
Winter-only complimentary pickup
Available for chalet guests during the winter season from either of these arrival points:
Help when it matters.
You have privacy at the chalet, but you are not left on your own when you genuinely need assistance.
Chalet support
If something is not working properly—heating, hot water, Wi-Fi or an appliance—message us with a clear description and photo if possible so we can help quickly.
Snow and parking
Both chalets have heated driveways. We monitor access during winter and clear built-up snow around the parking areas, while guests should still expect to clear fresh snow from their own vehicles.
Local recommendations
Need dinner, coffee, groceries or an activity for a bad-weather day? Ask us for a recommendation that matches where you are and what your group wants.
Clear communication
Most support is handled by message so details do not get lost. For urgent chalet problems, contact us as soon as you notice the issue rather than waiting until checkout.
Need to check something before your stay?
Send us the details and we will give you a clear answer.